FAQ
Made with care and unconditionally loved by our customers.
Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on items that are damaged by the client. We do refunds, if item is sent back to us untouched.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the jewelry made from?
Our gold-tone stainless steel jewelry is coated using an advanced PVD (Physical Vapor Deposition) process, forming an exceptionally strong bond between the gold layer and the steel. This innovative coating ensures superior colour retention, shine, and long-lasting durability compared to traditional gold plating.